Feedback That Changes Behavior: Giving and Receiving It at Work

In the largest review of feedback research, over a third of feedback interventions made performance worse. This path explains why, then turns the evidence into practice: how to give feedback that is specific, task-focused and forward-looking, how to receive it without defending against it, and how to build a team where problems get raised instead of hidden. Every claim is traced to the research behind it, including which popular rules have none.