The gap between accuracy and justification
A gradient-boosted model can rank credit applicants better than any scorecard a human would write, and still leave you unable to answer a simple question: why was this application rejected? Accuracy is a property of the model over a population. Justification is a property of a single decision, made to a single person, and the two are not the same thing.
Explainable AI, usually shortened to XAI, is the set of techniques that recover an answer to that question from a model that was never designed to give one. The demand comes from four directions: debugging (is the model right for the right reason?), trust (should a doctor override it?), regulation (can you document the decision?), and discovery (what did the model find in the data that we did not know?).
Each of those four wants a different kind of answer. That is why the field is a landscape, not a single method.

