Redesigning Workflows Around AI

Most office processes are ninety percent waiting, and AI reduces touch time while doing nothing about queues. This cursus is the method that follows: map the real process rather than the documented one, find the constraint that governs throughput, and measure the baseline you will later be judged against. Then the six redesign moves that apply when a step becomes cheap, and why review almost always needs relocating. Then implementation without stopping the operation, the counterweights that catch a hollow win, and when not to redesign at all.