technical-communication
3 free lessons tagged technical-communication across Business. Each one is a short sequence of focused steps with narration and a five-question quiz at the end — take them in any order, no signup required.
Getting Technical Work Adopted
A correct system nobody uses has failed. This lesson covers why adoption fails for reasons unrelated to quality, writing documents senior people actually read, managing expectations set by AI hype, working with domain experts rather than around them, and building the credibility that gets you consulted early.
Explaining Uncertainty, Error, and What the Model Cannot Do
Technical work is probabilistic and stakeholders want guarantees. This lesson covers communicating error rates in terms people can act on, why the two kinds of mistake are not interchangeable, setting expectations before deployment rather than after, and saying no to a request that will not work.
Why Technical Explanations Fail
Technical people explain badly for specific, fixable reasons rather than through lack of effort. This lesson covers the curse of knowledge, why answering the question asked is often wrong, what stakeholders are really asking underneath, and the register problem that makes accuracy and clarity feel opposed.