process-improvement
2 free lessons tagged process-improvement across Business. Each one is a short sequence of focused steps with narration and a five-question quiz at the end — take them in any order, no signup required.
The Redesign Moves: What Changes When a Step Gets Cheap
When one step becomes cheap, the optimal shape of the whole process changes. This lesson covers the six moves that follow, why the review stage almost always needs relocating, what business process reengineering actually taught, and the honest state of the evidence on how often these efforts succeed.
Mapping the Work Before You Change It
You cannot redesign a process you have not observed, and the documented process is rarely the real one. This lesson covers task-level decomposition, finding where time and waiting actually go, identifying the constraint that governs throughput, and the measurements to take before any AI is introduced.