process-design
4 free lessons tagged process-design across Business. Each one is a short sequence of focused steps with narration and a five-question quiz at the end — take them in any order, no signup required.
The Machinery: Gates, Checklists, and Who Says No
Controls only work if a team meets them inside their normal process at a point where answers can still change the design. This lesson covers the three gates, writing a checklist that produces decisions rather than ticks, model and system cards, and giving someone the authority to stop a launch.
Implementing a Redesign Without Breaking the Operation
A redesign has to be introduced into a process that is still running and still has customers. This lesson covers sequencing, running the old and new paths together, the counterweight metrics that catch a hollow win, the failure modes that end these efforts, and how to know when not to redesign at all.
The Redesign Moves: What Changes When a Step Gets Cheap
When one step becomes cheap, the optimal shape of the whole process changes. This lesson covers the six moves that follow, why the review stage almost always needs relocating, what business process reengineering actually taught, and the honest state of the evidence on how often these efforts succeed.
Mapping the Work Before You Change It
You cannot redesign a process you have not observed, and the documented process is rarely the real one. This lesson covers task-level decomposition, finding where time and waiting actually go, identifying the constraint that governs throughput, and the measurements to take before any AI is introduced.